Terms & Conditions

1. The Service

LifeStoriesHub lets you record spoken memories, have them transcribed and rewritten into a written life story with AI assistance, listen to a narrated version, and share the result with family through a private link. An optional Premium subscription adds unlimited narration and extra features. All products are digital; we do not sell or ship physical goods.

2. Your account

You must provide accurate registration information and keep it up to date. You are responsible for keeping your login credentials confidential and for all activity that takes place under your account. Tell us promptly at enquiries@lifestorieshub.life if you suspect unauthorised access.

3. Acceptable use

We grant you a limited, non-exclusive, non-transferable right to use the Service for your own personal or family purposes within the plan you have purchased.

Permitted use. You may record your own memories and those of family members or others who have given you their informed consent, edit and correct the resulting transcripts and stories, generate narration of that content, and share it privately with family or — where you choose to — publish it to the Story Library.

Prohibited use. You must not, and must not permit anyone else to:

• use the Service unlawfully, or for fraud, spam, phishing or harassment;
• upload recordings or content that infringe another person’s intellectual property, privacy, publicity or other rights;
• record or upload a person’s voice or personal details without their knowledge and consent where the law requires it, or upload content about a child without the consent of a parent or guardian;
• upload sexually explicit, pornographic or adult content, and never any content that sexualises a minor;
• upload hate speech, harassment, threats, incitement to violence, or content promoting terrorism, extremism or self-harm;
• upload content that is defamatory or obscene, or that discloses another person’s private information without consent;
• sell, promote or facilitate illegal goods or services, weapons, drugs, gambling, adult services or counterfeit items;
• use the Service for money laundering, fraudulent transactions, stolen payment details, or in breach of applicable sanctions or export-control laws;
• impersonate another person or organisation, create synthetic voice or “deepfake” content of a real person without their consent, or misrepresent the origin of a recording or story;
• attempt to bypass safety filters, jailbreak the AI models, or generate content that these Terms prohibit;
• interfere with the security or integrity of the Service, including malware, probing, penetration testing, denial-of-service or scraping;
• reverse engineer the Service, resell or redistribute it, use it to build competing datasets or train third-party AI models on our outputs, or circumvent technical limits such as narration or share-link allowances.

Enforcement. We review submissions to the Story Library before publication and may refuse, edit or remove any content that breaches this section. We may also issue a warning, restrict features, suspend or close an account, and report serious matters to law enforcement. Amounts already consumed are not refunded where an account is closed for a serious or repeated breach. Nothing here obliges us to monitor private content, and we act on breaches once we become aware of them.

Reporting. To report content or behaviour that breaches this section, or to raise an intellectual property complaint, email enquiries@lifestorieshub.life. We aim to acknowledge reports within two business days and will investigate and remove content where a breach is confirmed. Repeat infringers lose access.

4. AI-generated content

The Service uses automated speech recognition and generative AI to transcribe your recordings and draft written stories, introductions and narration. Outputs may contain errors, omissions or invented detail, and are not a substitute for professional, legal, medical or financial advice. You are responsible for your recordings and prompts, for reviewing and correcting any output before relying on or publishing it, and for holding the necessary rights in anything you record or upload.

You keep ownership of your recordings and stories. You grant us a limited licence to host, process and transmit them solely to operate the Service for you. We may remove or restrict content, refuse or filter outputs, and suspend accounts where content breaches these Terms. If you believe content on the Service infringes your rights, contact us at enquiries@lifestorieshub.life and we will investigate and remove infringing material; repeat or serious infringers lose access.

5. Our intellectual property

We retain all rights in the Service itself, including its software, design, documentation and branding. Nothing in these Terms transfers those rights to you.

6. Availability

We work to keep the Service available and reliable, but we do not guarantee uninterrupted or error-free performance. Features may change, and maintenance or third-party outages may cause temporary unavailability.

7. Payment, billing and cancellation

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Prices are shown at checkout and may include tax depending on your location. Payment, billing frequency, taxes, invoicing, subscription renewal, cancellation and refund mechanics are governed by Paddle’s Buyer Terms. Subscriptions renew automatically until cancelled; you can cancel at any time and keep access until the end of the paid period. See our Refund Policy for our 30-day money-back guarantee.

8. Suspension and termination

We may suspend or terminate your access for material breach of these Terms, non-payment, security or fraud risk, or repeated or serious policy violations. You may stop using the Service at any time. On termination we will give you a reasonable window to export your stories and audio before deletion, except where we must retain data by law.

9. Warranties and liability

To the fullest extent permitted by law, the Service is provided “as is” and we disclaim all implied warranties, including merchantability and fitness for a particular purpose. We are not liable for indirect, consequential or special losses, including loss of profits, data or goodwill. Our total aggregate liability is limited to the fees you paid in the twelve months before the claim. Nothing limits liability for fraud, death or personal injury caused by negligence, or anything else that cannot be limited by law.

You agree to indemnify us against claims arising from your content, your unlawful use of the Service, or your breach of these Terms.

10. General

We may update these Terms; material changes will be notified in the app or by email. You may not assign these Terms without our consent; we may assign them in connection with a merger or acquisition. Neither party is liable for delays caused by events beyond reasonable control. These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Questions? Email enquiries@lifestorieshub.life.